Reschedule, Cancellation & Lock-Out Policy

Request Form
Requested Reschedule Date (not guaranteed until a confirmation email is received)
We understand life happens, and there are times when changes occur. If you wish to reschedule service, your rescheduled date must be made within 5 business days of your originally scheduled service.
Reschedules made 5 business days out of the original service date are subject to the fee of $10 for each week outside of the regular recurring schedule to compensate the Tech for the additional time.

Reschedule, Cancellation & Lock-Out Policy

At Essential Pro Cleaning, we believe your time — and ours — is valuable. Our mission is to provide you with a consistent, high-quality cleaning experience while also making sure our hardworking cleaners have the stability they deserve. To achieve this, we’ve set clear guidelines around cancellations and reschedules.

Why this matters:

As a small cleaning company, we reserve your time slot exclusively for you. Since we don’t accept walk-in clients, last-minute cancellations directly impact our team’s schedules and income. Cancellation fees aren’t just company policy — they help compensate your cleaner for the time they set aside just for you. Protecting their schedules allows us to maintain a strong, reliable team and continue delivering the level of service our clients count on.

Cancellation & Reschedule Guidelines:

48-Hour Notice:

Cancellations or reschedules require at least 48 business hours’ notice (excluding weekends and holidays).

  • Less than 48 hours’ notice: 50% service fee will be charged, based on your scheduled service rate.
  • Same-day cancellations, denied access, or lock-outs: Full service fee will apply.

Skipped Service Charges for Recurring Clients:

To keep your home in great condition and your cleaning schedule consistent, skipped cleanings will result in the following charges, added to your next invoice:

  • Weekly Service: +$10
  • Bi-Weekly Service: +$15
  • Monthly Service: +$35

* Monday Appointments: For Monday appointments, notice must be given by 9:00 AM on the prior Friday.

Reschedules:

If you need to move your appointment, we’re happy to work with you. To avoid fees, your new date should be scheduled within 5 business days of your original appointment. Reschedules beyond this window may be subject to a $10 fee for each week outside of your normal recurring schedule.

Additional Notes

  • Cancellations include, but are not limited to:
  • Denied access to the home
  • Failed payments
  • No running water or electricity
  • No working A/C or heating

Please note that these fees do not apply in cases of acts of nature (such as storms, hurricanes, power outages, or other events beyond your control).

At Essential Pro Cleaning, our goal is more than delivering a spotless home — it’s giving you comfort, peace of mind, and time back in your day. Thank you for helping us keep our team strong and our service reliable.

If you ever have questions about this policy, we’re always help

– Essential Pro Cleaning Team