At Essential Pro Cleaning, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, schedule a cleaning service, submit a form, or communicate with our team.

We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, service address, preferred cleaning details, appointment information, and any additional information submitted through our website forms.

We may also collect basic website usage information, such as pages visited, browser type, device information, and general interaction data to help us improve our website and customer experience.

1. Information We Collect

We use the information we collect to:

Respond to service requests and inquiries
Provide estimates and cleaning service information
Schedule, confirm, and manage appointments
Send appointment reminders and service updates
Process invoices, receipts, and customer support requests
Improve our services, website, and customer communication

2. How We Use Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Text messaging opt-in data and consent are used solely to provide you with the services you requested. Reply HELP for help or STOP to unsubscribe at any time.

3. SMS/Text Messaging Privacy

Essential Pro Cleaning does not sell or rent your personal information. We may share limited information only when necessary to operate our business, provide services, process payments, comply with legal obligations, or work with trusted service providers who help us manage our website, scheduling, communication, and customer support.

4. Sharing of Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Security

You may contact us at any time to request updates, corrections, or removal of your personal information, subject to any legal or business record requirements. You may also opt out of SMS communications by replying STOP.

6. Your Choices

If you have any questions about this Privacy Policy or how your information is handled, please contact Essential Pro Cleaning through the contact information provided on our website.