Our regular hours of operation are Monday through Friday from 8:00 AM to 5:00 PM. To ensure consistency and availability, we recommend selecting a fixed day and time for your cleaning appointments. All visits are scheduled with a one-hour arrival window to account for potential delays such as traffic or weather conditions.

We offer weekly, bi-weekly, and monthly cleaning options. Each frequency has its own rate and expectations:

• Weekly: Best for keeping your home consistently spotless.
• Bi-weekly: Our most popular option—great for busy households.
• Monthly: Ideal for homes that need light maintenance.

By choosing a frequency, all future appointments will follow the same interval unless updated through our office.

🧼  Who’s Cleaning Your Home: Our cleaners are thoroughly trained and background-checked to ensure high standards of safety and service. While we aim to send the same technician whenever possible, substitutions may occur due to illness, emergencies, vacation, or schedule changes. Any replacement will be fully informed and equipped with your customized work order to maintain quality and consistency.

👥 Solo or Team? Depending on your home’s size and condition, we send either one cleaner or a team of two. For larger jobs or first-time cleanings, we may send more. Our team works efficiently, so don’t be surprised if they finish quicker than expected!

👩‍🔧 Will I Get the Same Cleaner? We do our best to keep your default cleaner, unless they’re on vacation, out sick, or leave the company. If they’re unavailable, we’ll send another trained pro with your cleaning preferences on file.

💬 Do They Speak English? Not all our techs speak English fluently. That’s why they may use their phone to communicate. For special requests, please contact our office directly, we’ll make sure it’s noted on your file so all techs stay informed.

🚫 Please Don’t Solicit Our Team: Our cleaners are loyal professionals we’ve invested in through hiring and training. Please don’t offer them side jobs or direct work. If you choose to hire one of our team members privately, a $2,500 finder’s fee will apply.

Tipping is never expected, but always appreciated. You can tip in cash or add it to your credit card, either one time or on a recurring basis.
💡 Suggested range: 15–20% of the cleaning price. Smaller amounts are also welcome!

Not at all, you’re welcome to go about your day!
If you’ll be home during the cleaning, we kindly ask that you minimize distractions and keep children away from the cleaning areas for safety.
We also recommend taking a moment to inspect the home right after the team finishes and starts packing up.

We’re committed to your happiness!
While we don’t offer refunds, we’ll return and re-clean any area you’re not satisfied with, as long as you let us know within 24 hours of your service.
Requests made after that time will no longer be eligible for our satisfaction guarantee.

We may take before-and-after photos for quality assurance, training, or promotional use. Personal items are always excluded. Your privacy is our priority, always.

🛑 If you prefer no photos be taken, please let us know before your appointment so we can have you sign a waiver. Please note: if we can’t document progress, our satisfaction guarantee may not apply.

We reserve the right to decline or end service at any time if:

• The environment is unsafe or unsanitary
• There are weapons on-premises, disconnected utilities, or severe clutter
• Our team feels threatened or uncomfortable

If a booking is deemed unreasonable or unsafe, we may cancel it, and a cancellation fee will apply.

We truly hate when breakage happensand we do everything we can to prevent it!

⚠️ Unstable Items: We are not responsible for damage to unsecured or fragile items. Please remove delicate items from cleaning areas before your appointment.

🧾 Reimbursement Policy: Items valued over $25 must be verified for repair or replacement. Any breakage must be reported within 24 hours, and the item must be saved for inspection.

🏚️ Old Blinds: We are not liable for damage to aged or brittle blinds. If this is a concern, please let us know which blinds to skip ahead of time.

🕒 48-Hour Notice
Please notify us at least 48 hours in advance to cancel or reschedule without penalty.
Late notice = 50% fee.

🚫 Same-Day Cancellations
If access is denied or you cancel the same day, the full service fee will be charged.

If you skip a scheduled cleaning, additional charges will be added to your next invoice:

• Weekly: +$10
• Bi-Weekly: +$15
• Monthly: +$35

🔔 For Monday appointments, please notify us by 9 AM the prior Friday to avoid fees. (Excludes acts of nature like storms, hurricanes, or events outside your control.)

🔧 Adjustments: Prices may change if your home conditions differ from typical scenarios or if incorrect booking options were selected. Example: A 2,500 sq ft home is still 2,500 sq ft—even if you choose to skip a room. We do not apply discounts for skipped areas.

🏷️ Flat Rates: Rates are calculated based on square footage, number of rooms, and frequency of service.

📈 Rate Increases: Rates may be adjusted with prior notice to reflect rising operational costs.

🅿️ Parking Fees: If paid parking is required for our team to access your property, the cost will be added to your invoice.

🔁 Frequency Changes: If you change how often you receive cleanings, it may affect cleaning time—and a fee may apply to reflect that.

🧾 Sales Tax: All transactions include a 6.625% sales tax.

⏳ Payment Terms: Payment is due on the day of service. A $15 late fee will be added to payments not received within 5 business days, unless prior arrangements are made.